FAQ
Frequently Asked Questions
General
We offer a wide variety of flower pots and planters, including ceramic, terracotta, plastic, and metal options. You’ll find a range of designs from minimalist and modern to classic and rustic to suit any space and style.
We provide pots in various sizes, from small pots ideal for succulents and desk plants, to large planters perfect for floor and garden displays. Styles range from sleek and contemporary to natural and earthy, so there’s something for every decor theme.
Yes, we offer pots and planters that are suitable for both indoor and outdoor use. We clearly specify whether each product is intended for indoor or outdoor environments in the product description.
Our pots are made from a variety of high-quality materials including ceramic, Poly Resin, terracotta, plastic, fiberglass, metal, and wood. Each material offers unique benefits depending on your style preference and planting needs.
Yes, we are committed to sustainability and offer eco-friendly options made from recycled materials and biodegradable products. These are perfect for environmentally conscious customers looking to reduce their carbon footprint.
Most of our pots come with pre-drilled drainage holes to help ensure the health of your plants. For those without drainage holes, we often recommend adding a layer of pebbles or using a pot liner to aid with water drainage.
The pot size depends on the size and growth pattern of your plant. Ideally, choose a pot that is about 1-2 inches larger in diameter than the current root ball of your plant. For fast-growing plants, you may want a larger pot to accommodate future growth.
Orders and Shipping
We typically process and ship orders within 2-3 business days. Delivery times vary based on location, but most orders arrive within 5-7 business days after shipping. You’ll receive a notification with tracking information once your order has shipped.
Yes, we offer international shipping to select countries. Shipping fees and delivery times will vary depending on the destination. Please check our shipping page or contact our customer service for specific details on international shipping options.
Absolutely! Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package on our website or the carrier’s website to monitor its delivery status.
Shipping rates depend on the size and weight of your order, as well as the delivery destination. During checkout, the total shipping cost will be calculated and displayed based on your order and location.
If your order arrives damaged, please contact us within 48 hours of receiving the package. Provide photos of the damaged items and packaging, and we will work with you to replace the items or issue a refund.
To change or cancel your order, please contact us as soon as possible after placing the order. Once an order has been processed for shipment, we may not be able to make changes or cancellations. However, we’ll do our best to assist you.
Returns & Exchanges
We offer a hassle-free return and exchange policy. If you are not satisfied with your purchase, you may return or exchange it within 30 days of receipt. Please ensure that the items are in their original condition, unused, and in the original packaging.
You have 10 days from the date you receive your order to return the item(s) for a refund or exchange. After this period, we are unable to accept returns.
Yes, if your item arrives damaged or defective, please contact our customer service team within 7 days of receiving the item. We will arrange for a replacement or issue a full refund. Please provide photos of the damaged product for verification.
To return a product, please follow these steps:
1. Contact our customer service team with your order details.
2. We will provide you with a return authorization and shipping instructions.
3. Pack the item securely in its original packaging and ship it back to us.
4. Once we receive the item, we will process your refund or exchange within 5-7 business days.
Product Care
Our pots are made from durable materials designed for long-lasting use. To maintain their appearance, avoid leaving them in direct sunlight for extended periods, as this may cause fading. If used outdoors, be sure to bring your pots indoors during extreme weather conditions, such as heavy rain or frost, to prolong their lifespan.
Start by selecting a pot that is slightly larger than your plant’s current container. Gently remove the plant from its old pot, being careful not to damage the roots. Place a layer of fresh potting soil in the bottom of the new pot, set the plant in, and fill the sides with more soil. Lightly press the soil to secure the plant, then water it thoroughly.
For ceramic and plastic pots, use a mild soap and warm water to clean both the inside and outside. Avoid using harsh chemicals, as they may damage the finish. For terracotta pots, rinse them with water and scrub off any dirt or stains with a brush. Let them air dry completely before replanting.
Plant Care
We recommend low-maintenance indoor plants such as succulents, snake plants, pothos, ZZ plants, and spider plants. These plants are hardy and thrive in a variety of indoor environments, making them perfect for homes or offices.
The frequency of watering depends on the type of plant and the environment. In general, most indoor plants prefer to be watered once a week, but make sure the soil is dry to the touch before watering again. Overwatering can lead to root rot, so it’s important not to water too frequently.
Yes, we provide basic care instructions with every plant we sell. These instructions cover watering needs, light requirements, and tips for keeping your plant healthy and thriving.
Yes, many of our indoor plants can thrive in low light conditions. Plants like the snake plant, pothos, and ZZ plant are great options for spaces with minimal natural light. Just be sure to monitor their water intake, as low-light environments typically require less frequent watering.